July 24, 2017

Account Director

ESI Design is one of the world’s foremost experience design firms. As an interdisciplinary team of problem solvers, designers, and doers we work at the intersection of physical, digital and social design.

Whether we are inspiring customer-centric innovation for international corporations or inventing new ways to activate public institutions, our mission is the same — to inspire conversation, collaboration, and action.

The Account Director at ESI works closely with all members of the design team, as well as with the client. He/she will act as the primary liaison between ESI and the client team.

Some of the responsibilities of the AD include:

• Communication between the client and the ESI design team about the work process, client expectations, scope and budget
• Scheduling meetings with the client and producing agendas for the meetings
• Negotiating and finalizing contracts, change orders, and proposals for additional work
• Regularly updating the Project Manager and Principal Designer and strategizing with them to resolve project issues
• Working internally with the design team to ensure that the client’s needs are met by the design
• Working closely with the Project Manager to establish and monitor budgetary guidelines and project timeline
• Collaborating with the Marketing Department to review/produce proposals for new work.
• Invoicing the client
• Managing files received from the client and distributing to the project team
• Closing out the project with client

Our ideal candidate will be someone who possesses the following traits and/or skills:
• At least 5 years of experience working as part of a team
• A proven background demonstrating the ability to implement a successful client relations strategy
• Excellent verbal and written communication skills
• The ability to manage a client’s expectations within their budget and scope
• Skilled in accurately reporting project status to client, principal of ESI, and project design team
• Excellent negotiating skills
• Ability to lead a design presentation to a large group
• Ability to build consensus using diplomacy and tact
• Ability to administer multiple large scale/highly complex projects

Please no phone calls or unscheduled appointments/walk-ins.

To be considered, please e-mail your cover letter and resume with the position as the subject to: recruit@esidesign.com